If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for a prompt refund.
You must inform us within 14 day of receipt of your wish to return.
Returning an unsuitable item
For a refund, unsuitable items must be returned within 30 days of purchase with the original packaging. You will receive a full refund for goods returned, excluding the cost of delivering the goods to you.
Your refund will be processed within 30 days of receipt of goods.
This does not affect your statutory rights.
We regret that food items cannot be returned unless faulty.
Instructions for return
Please enclose order details, including your name and order number on your email confirmation with the returned item(s). Tape the box securely using heavy-duty packing tape.
Send your returned item(s) via an insured carrier, such as Royal Mail Recorded delivery. This will be at your expense. We cannot be responsible for lost returns.
Send your return to: USPCA Unit 5-6 Carnbane Industrial Estate Newry BT35 6QH
Customer service telephone: 028 3025 1000
Email: petsupplies@uspca.co.uk
Alternatively, please bring your return back to our Centre, where a refund can be issued by a member of the Pet Supplies team. Your refund will be issued via the payment method made on the website.
Your refund should be issued within 7 days of receipt of goods.
We are not responsible for lost returns. If you have questions about your return, please contact our Customer Service team on the telephone number above. We suggest selecting a tracked service to ensure return is traceable should it be lost.
Instructions for damaged or incorrect items:
If your order has been damaged or contains the incorrect items, please contact our customer service team. Please provide your name, order number and reason for refund or exchange. Please inform us of any damages to goods received.
Your rights to return goods are protected under the EU distance selling directive which can be found on the government website.
